Description : Customer Service Representative 1. Company : Straumann. Location : Melbourne VIC

#ChangeMakers
Ready to make an impact?

Join us on our journey to unlock the potential of people’s lives.

Since our foundation, many decades ago, we have been inspired to make people’s lives better. Our entrepreneurial spirit and commitment to scientific excellence, has made us a global market leader in aesthetic dentistry. We have transformed millions of lives. And we will transform millions more. Patients and professionals all over the world confirm that improved oral health increases self-confidence. It restores people’s self-esteem and unlocks their life potential. We are proud to be able to make a fundamental difference. Because what we do, goes way beyond simply restoring a smile.

#WeChangeDentistry every day. Be part of it.

An exciting opportunity has become available to join our Customer Service Team. If you are passionate, self-driven and thrive is a collaborative and fun team environment then this role is for you.

Your role will involve:

• Respond efficiently to customer phone orders, queries and product claims
• Accurate entry of customer orders into SAP
• Create and check customer invoices
• Process returned stock to facilitate customer credits
• Maintain customer information in the Customer Relationship Management (CRM) system
• Maintain a working knowledge of sales promotions and proactively work with customers on taking up available offers
• Manage consignment stock

The successful candidate will have:

• Prior experience with high volume inbound calls
• Skills in SAP/CRM
• Experience in Telesales/Customer Liason Officer roles is desirable

Critical to the success of this role is also being a self-starter, being highly organised and having excellent communication skills.

Additional Information

What can you expect from us?

• An agile and ambitious environment: We are #ChangeMakers.
• Open, friendly colleagues who collaborate and support each other: We are #Players+Learners.
• The freedom to create and engage in an environment with the opportunity to develop yourself as a person and in your #career.
• An employer who invests in our inspiring corporate #culture.
• To work for the No.1 in Dentistry and one of the leading MedTech companies.
• And many more other things!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Employment Type: Full Time

Alternative Locations: Australia : Melbourne

Travel Percentage: 0 - 20%

Requisition ID: 9557